Building Resilience and Community in the Service Industry

In this 2021 TEDxSeattle talk, Melissa Miranda shares her experiences with a broken, abusive restaurant industry, and her dreams of a better way of leading—through kindness, community and compassion.

When Melissa started her own restaurant in January 2020, she envisioned a new business model centering around collaboration and empowerment for her employees. The pandemic proved to be a test of her new community philosophy—a philosophy that resulted in a thriving restaurant, proving that what is good for people is also good for business.