Jenn Lim

Jenn Lim’s unique title of “Chief Happiness Officer” is something she lives, embodies and embraces. As co-founder of the social venture Delivering Happiness, she’s dedicated to inspiring happiness in work, community and everyday life. Delivering Happiness was co-founded with Zappos CEO Tony Hsieh after Lim led the launch and management of Hsieh’s best-selling book by the same name, which hit #1 on multiple bestseller lists, was lauded as the best business book of 2010 and has now been published in more than 17 countries and languages.

Lim met Hsieh in 2005 when she created the first “culture book” for Zappos, an online shoe and apparel store that was sold to in 2009, and listed in 2011 as #6 on Fortune’s “100 Best Companies to Work For.” Zappos Culture Book, now in its 7th edition, has become a global symbol of how companies can successfully create cultures based on happiness and be profitable at the same time. With the success of the Culture Book and Delivering Happiness, Lim is in demand as a speaker at companies like Twitter and Pixar, universities including Stanford and UCLA, and organizations such as the Entrepreneurs’ Organization, National Association of Women Business Owners and American Marketing Association. Prior to founding Delivering Happiness, Lim was a consultant for a wide range of industries, specializing in online strategies, branding, writing and graphic design.

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